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Return Policy

 
Our Promise To You
Your satisfaction is of the utmost importance to Lovely Fashion.Our goal is that you are completely satisfied with your purchase . We strive to provide unique fashion products with exceptional quality, friendly customer service and great prices , wishes to create a satisfying and enjoyable shopping experience for you.

If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to return your purchase.
 
Standard Return Criteria
In the event you're not satisfied with your purchase,the items with the quality issue ,please email
after-sale@lovelyshoes.net and Please be ready to provide Customer Service with photographs or the videos clearly showing any issues related to the item. If it is our fault, we will refund the full cost of the merchandise as well as shipping fees.and we'll provide you with further instructions on where returns should be shipped, and the amount you will be refunded.
 
You may return most new, unused, and undamaged items within 7 days of the date the product was delivered. Products that have been used are not eligible for return .
 
If the items are damaged or lost when they are returned, the buyer will be responsible for such damage or loss, and we will not give the buyer a full refund. The buyer should try to file a claim with the logistic company to recover the cost of damage or loss.
The buyer will be responsible for the shipping fees to return the items .If you are ineligible for return, you still will get an applicable warranty.
 
For Refusing Delivery
Any customer who refuses delivery of an undamaged product will be responsible for all shipping charges associated with the order (including original and return shipping charges). The shipping cost does not include any import taxes, and buyers are responsible for customs duties. If for the customs duties reason refusing delivery ,We will not refund shipping charges for refused shipments.
 
For Size or Fit Issues
The sizes are illustrated with specific measurements in the detailed specifications. Please check the specifications before you place an order.  If you buy the wrong size, the returning shipping fee will be on your own cost. Items with an actual measured size of at least 2 cm larger or smaller than the size chart on our website are considered to be allowable. Please send the clear pictures to show the correct size of the item(s) received. Errors of less than 2 cm are not grounded for a refund.
 
For Color Mismatch
Differences in color may be caused by some other reasons such as color reflection in the monitor, lighting, background etc. However, if you believe that the item received is in wrong color, please contact us to see if a return or refund is possible.  
 
For the item not as described
If the item(s) differs greatly from the specifications or the descriptions on our website, Please provide our Customer Service with photographs or the videos clearly showing any issues related to the item. We will also take responsibility if it is our fault. 
 
For the item which you do not want
You may be eligible for a return or exchange depending on your situation and the type of item(s) involved. However, the returning shipping fee will be on your own cost.
 
For the item returned to the wrong address
We have only one returning address. So if you return the item(s) to the wrong address without our permission, you are not expected to ask for the refund for the returning package(s).Please contact with our Customer Service before you return
 
Warranty & Maintenance:
We offer the 1-month free replacement.  Buyers may request for a replacement within 15 days from your receipt of the product. The buyer should return the product in the original conditions to us and should bear the shipping costs for return. 

We also provide 12-month free maintenance.  The buyer should return the product in the original conditions to us and should bear the shipping costs for return.  If any part is required to be replaced, the buyer should also pay for the costs of the parts to be replaced.

Before returning the items, please confirm the return address and the logistics method with us. After you give the items to the logistic company, please send us the tracking number.  As soon as we receive the items, we will repair or exchange them ASAP.


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Reviews

abbeycat23 2015-05-02 10:11:25

The website said payment failed so I entered payment info a second time now my account shows two duplicate orders Please keep one and cancel the other and make sure my card is not charged twice. Thank you. Order #'s are S2015050208004 and S2015050219078

Administratordear, please don't worry, we have canceled one order for you, please check and we are processing the order, we will do our best to get it for you asap for the money, do you want to refund to your visa card or just keep on our web site and use in your next order

mariarichter1 2015-04-24 07:25:08

I don't want my order S2015042151911. I don't want them anymore. My bank told me to contact y'all and tell you'll to refund my purchase and don't deliver the package.

Administratordear, we have canceled the order for you, please check and please don't worry, we will refund the money to your visa card asap but for the visa refund, it will take some days to process by bank, and please patiently wait the money come to your account.

mariarichter1 2015-04-24 07:22:50

I want to cancel order S2015042151911 I don't want the shoes no more I found other pairs. My bank told me to contact you'll and get tall to take it off and refund my money and don't deliver the shoes. Please and thank you

Administratordear, we have canceled the order for you, please check and please don't worry, we will refund the money to your visa card asap but for the visa refund, it will take some days to process by bank, and please patiently wait the money come to your account.

Carwalk 2015-04-15 05:47:09

I just placed an order and realized that 3 orders are being processed. I wish to keep order S2015041540785. Please cancel orders S2015041598401 and S205041569718. I would like to ensure that only the correct order is being billed and shipped. Thank you!

Administratordear, please don't worry, we have received the payment for the order S2015041540785, thanks so much , and weare processing now and for the orders S2015041598401 and S205041569718, we have canceled them for you,please check

myori 2015-04-14 02:35:37

Hello I just received my order and sadly the shoe doesn't fit. It looks absolutely amazing but unfortunately I received the wrong size. I am a 9 1/2 American shoe size, So I ordered a size 39 which it states on the website that it is equivalent to a size 9. The shoe LOKS like a size 6 and doesn't even fit my feet. The shoe says a size 39, but the actually shoe box says a size 37...I really want these shoes and would love for a fast exchange. Is there a number I can call or process that I can do to get the right shoes in time?

Administratordear, we feel so sorry for the inconvenient that caused. how about contact our after-sale@lovelyshoes.net our after sale service will check and offer you the best solutions to solve the problems

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