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FAQ

 

 

1.Q: What is Lovelyshoes.net?
A:
Lovelyshoes.net is an online ladies shoes and handbag fashion wholesale channel. We are formally and legelly registried as a private company in China, and have recieved business licence from China government. Purchase at Lovelyshoes.net indicates safe and well-managed trading.You may get more information on About Us page.
 
2. Q: How can I place an order?
A:
Please register on our web site first , then login and add the items to the cart, last check out and submit the order, and you will get an order number
If you don't want to register, you can just add the items to the cart , check out and click the Just pay for the order, next time you can just login with your paypal email , it is very convenient .You may see the details in Purchase Guidelines
 
3. Q: How is the quality of your products?
A:
We have done this kind of business for many years, and we have many customers from all over the world, most of our customers are satisfied with our products .
Our product quality is good relative to our wholesale prices. 90% of our products are same as photos, which are shoot by cameraman of our company, and other 10% is from fashion magazines. Our products are suitable for competitive-priced, non-high-ended market. You are welcome to place a small order first to see if our products are suitable for your market, before mass shipment
 
4. Q: Do you have a paper catalogue?
A:
As all of our styles are shown on the web, and goods stock level changes everyday, we regard our online shopping cart as our catalogue. We do not issue paper catalogue.We will update many new items every week, pls pay more attention to our web site
 
5. Q: what is you minimum order ?
A:
There's no minimum order required, and you can buy as many as you like , even if just one pcs .
 
6. Q: How can i view my orders placed before?
A:
you can do this steps:
a,click My account on the top right corner, and login with your user name.
b,click my order in the left navigation bar.
c,click to open the order you placed before.
 
7. Q: How about the shipping fee? Do you offer the free shipping ?
A:
Sorry, we don't offer the free shipping , and we calculate the shipping fee according to yr order weight, pls check Shipping Cost and Tracking.
 
8. Q: Can i refund the money to my paypal account
A:Usually we refund the money to your account on our web site, so you can directly use the balance in your new order , it is more convenient .But if you insist to refund the money to your paypal account, then we can only refund to the account which you sent the money to us, please kindly understand.
 
9.Q:What is return policy
A:When you received the package, if there is any quality problems ( such as, damaged, glue problems, size problems, color , the item missing )Pls take the pictures and send email to after-sale@lovelyshoes.net Our after sale service will check and offer you the best solutions to solve the problems .Please don't worry
 
10. Q: Can i change the size if not fit
A:
Usually we suggest our customers to choose the size according to the sole length, please view Size Chart, china size 34 is 22cm, china size 35 is 22.5cm, and one size bigger, 0.5cm longer
The size printed on the shoes are china size, and if the printed size is right means we sent u the right size, in this case, When you receive the package, if the size is not fit, and you want to change the size , then the shipping fee return back to us and resent to u will be charged on you, please kindly understand .
 
11. Q: For the items out of stock, when will u restock them?
A:Dear, for most of shoes and bags out of stock, maybe we won't restock them any more, if the items are available again, we will update our web site soon .And we will update many new items every week, please pay more attention to our web site .
 
12. Q:How can i change the order ?
A:For the unpaid orders, if u want to change, you can just contact us to change for you , or you can cancel the wrong order and place a right one instead But if the order is during the process and you want to change the items or size , please check with our customer service , if the items in yr order we have got ready, then we can't change for you, Pls kindly understand For the unready items, we can change for you.
 
13.Q: once I submit the order, I have to pay right now?
A:Dear, The time to pay is up to you. But it is better to pay asap, because the stock is changing every hour. And we only prepare the order which is fully paid. Ps. And When you login out, please submit your order first , otherwise the items in your cart will be gone.
 
14. Q:Can i put my own logo on the shoes ?
A:If you want to put your logo on the items, you need to purchase one item more than 200 pcs, then we can do that for you, please understand .

 
15. Q: Why i can't add the items to the cart ?
A: If you can't add the items to the cart, first, please check whether the items are available or not, if it is showed like this , then you can't add it to the cart . But if the items are available, but you still can't add it to the cart, pls change a browse to have a try . And we think it will be ok , if still doesn't work, please contact our customer service
 
16. Q: Do you offer the shoes boxes
A: Sorry, dear, usually we don't offer the single boxes, you know it is the international on-line business, and usually we send by ems, so it is inconvenient to pack the shoes with the single boxes, otherwise, the package will be too much big ,And if you really need the single boxes, we will charge you the different shipping fee, please kindly understand .Pls don't worry, we will pack the items more carefully and take many useful measures to protect the items from damage on the way .
 
17. Q: Do you offer drop ship ?
A: Yes, dear we do the drop ship , you can just place the order on our web site as the normal order But please write your customers address on the order, so we can send the package directly to yor customers ,Please don't worry, we won't put any information about our web site on the package ,For more information ,please view Dropship.
 
18.Q: About the custom problems
A:
For the tax, actually we are not sure about this. Because it depends on the custom in yr country, we also have no idea about this But usually we will mark the package as a gift and put the lower price on the package to avoid the custom And we will try our best to help u deal with the custom problems .
 
19. Q:For the china post
A:For the registered mail, the shipping fee is much cheaper But the weight should not more than 2 kg, so if yr order is more than 2 kg, pls choose other shipping way instead ,And by the china post, it will take about 15-30 days on the way .
 
20. Q:About the payment
A:For the payment, we accept the paypal , western union/money gram and bank transfer.If you pay by paypal, the payment country should be same as the delivery country, otherwise, the paypal company have the right to doubt your payment is without your authorization, and maybe not by yourself. So it is better with the same country, this is the paypal company policy, please kindly understand.

21. Q: Can I pay for through credit card
A: You can pay for your order with credit card or debit card through paypal but do not need register paypal to complete the payment.For more informtion please view How To Pay With "Credit card through PayPal"?
 
22. Q: How about if there is out stock items?
A: For the stock, u know it is changing so fast, because there are so many orders to deal with everyday. If there is any items out of stock in your order, we will send the email to you soon .And you can make replace , if you don't want to make replace, we will refund the item price plus the shipping fee for this one to your account on our web site .
 
23. Q: how long do u process the order
A:
Usually we will need about 5-7 days to process the order after it paid .Anyway, we will do our best to process and send out for you asap

24. Q: can we order the big size
A: Actually, for most of our shoes, the biggest size is China size 39 And we only have the size printed on our web site, sorry , but if yr order one item in big quantity, we can produce the special size for you,Also we have many styles of plus size shoes, you can just check Plus size Shoes we will keep updating the plus size shoes

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