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Contact Us


Live help:




            xialian@lovelyshoes.net ,           

            order@lovelyshoes.net ,

            service@lovelyshoes.net ,


Email(after sale):



Online help:

             MSN service MSN1    Presales supporting, MSN service  MSN2    Click here to contact Yahoo! service YM!    SkypeSkype


Tel :

           (86) 571 89807245 85873703  Service Time: 9:00 - 18:30 Beijing Time



Fax :

           (86) 571 89807245   Service Time: 9:00 - 18:30 Beijing Time


Gu Dun Road 829 Tian Yi Building 1607 XiHu District, Hangzhou, Zhejiang Province,P.R.China (310012)


Billing Address: " CNFIRST TRADE LTD,DEPT 906, 196 HIGH ROAD, WOOD GREEN, LONDON, this address is only billing address”


Any advice about our Website or Service, please just send to this mail box: advice@lovelyshoes.net. You will be rewarded for helpful suggestions. Any other kinds of email, e.g. inquiries, orders, and complaints, may can't be replied opportunely. Thank you for your understanding.



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Anonymous user 2015-09-02 09:41:30

You took my payment .But you didn't e.mail any thing ,no order number or products buying receipt,this should done soon with payment.a week passed and I received no emails

Administratordear, when you placed the order, our system will send the email to your registred email on our web site, please double check but if you not registered, then maybe there is no email, you can just login to your account with the username or email and check the order details, please check sorry for the inconvenient that caused.

rouaida 2015-09-02 00:57:33

Excuse meThe amount of consignment number S2015082866090 has not been retrieved

Administratordear, for this order, we have already processed the refund , the refund ID is RG102015090110064433 but for the visa refund, it will take some days to arrived to your card, please kindly understand you can also check with your bank about the refund.

Anonymous user 2015-09-01 11:15:10

I didn't register..I paid through PaypalAug 25, 2015 14:18:40 PDTTransaction ID: 6BD45067011395429shipping method Aramex.email: mooosalulo@hotmail.com

Administratordear, do you mean the order S2015082639733 ? we are processing now, and we will do our best to send the order to you in 1-2 days, please waiting for the tracking number

shoas 2015-08-31 20:16:20

hi >>zip code is it imoprtant or not for people who from saudi arabia ..???

Administratordear, it is better include the zip code, and fill the detailed address, so the delivery company can send the package to you successfully.

Anonymous user 2015-08-31 19:51:09

I paid you through Paypal Transaction ID: 6BD45067011395429on 25 Aug..shipping through Aramex..and you email me no shipment details nothing about my shipment,

Administratorsorry, dear, would you please kindly tell us the username or email ? and we will check for you

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